Last updated: September 2025
This Privacy Policy describes how Indoor Golf Ocean (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from indoorgolfocean.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources. This information is used to communicate with you, provide the Services, comply with legal obligations, enforce terms of service, and protect our rights and those of our users.
Information We Collect Directly from You
- Basic contact details including name, address, phone number, email
- Order information including billing and shipping addresses, payment confirmation
- Account information including username, password, security questions
- Shopping information including viewed items, cart contents, or wishlist items
- Customer support information from your communications with us
Information We Collect through Cookies
We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). This may include device information, browser type, IP address, and other interaction data.
Information We Obtain from Third Parties
- Vendors supporting our Site and Services, such as Shopify
- Payment processors collecting payment information to fulfill orders
- Third-party tracking technologies used in our emails, advertisements, and Services
How We Use Your Personal Information
- Providing Products and Services: Process orders, arrange shipping, facilitate returns/exchanges, manage accounts, and allow posting reviews.
- Marketing and Advertising: Send marketing communications and show personalized advertisements.
- Security and Fraud Prevention: Detect and respond to fraud, protect accounts and Services.
- Communicating with You: Provide customer support and improve Services.
Cookies
We use Cookies to remember actions and preferences, run analytics, and improve user experience. Third-party service providers may also use Cookies to tailor services and advertising. You can manage Cookies via your browser, but blocking them may impact functionality.
How We Disclose Personal Information
- Vendors or third parties performing services (IT, payment, shipping, analytics, support)
- Business and marketing partners, including Shopify
- With your consent or direction, such as shipping or social media integrations
- Affiliates and within our corporate group
- During business transactions, legal obligations, or to protect rights
Categories of Personal Information Shared in Last 12 Months
- Identifiers (contact, order, account information)
- Commercial information (order details, shopping info, support info)
- Internet/network activity (Usage Data)
Categories of Recipients
- Vendors and service providers
- Business and marketing partners
- Affiliates
User Generated Content
Reviews and other content you post publicly may be visible to anyone. We are not responsible for third-party access or misuse of this information.
Third Party Websites and Links
Links to third-party sites may be present. Review their privacy policies as we are not responsible for their practices or security.
Children's Data
The Services are not intended for children under 16. We do not knowingly collect information from children. Parents/guardians can request deletion of such information.
Security and Retention
No system is perfectly secure. Retention depends on account maintenance, legal obligations, dispute resolution, and service provision.
Your Rights and Choices
- Right to Access / Know
- Right to Delete
- Right to Correct
- Right of Portability
- Right to Opt out of Sale, Sharing, or Targeted Advertising
Rights can be exercised on our Site or via sales@indoorgolfocean.com.
Complaints
Contact us at sales@indoorgolfocean.com for complaints. You may also contact your local data protection authority if unsatisfied.
International Users
Your information may be transferred, stored, and processed outside your country, including the U.S., by our staff and third-party service providers.
SMS Marketing Service
Opt-in data is used for order updates, abandoned cart reminders, promotional texts, and review requests. Data is shared only with our messaging partners to operate the SMS program.
Contact
For privacy questions or to exercise your rights, email: sales@indoorgolfocean.com
