Our shipping policy extends only to the 48 contiguous states in the USA for most items. For questions, contact us at (833) 322-4837 or sales@indoorgolfocean.com. (Exclusions apply)
Free Shipping
- Most orders include free shipping. Some oversized or special-order items may have additional shipping charges.
- Shipping policies may vary based on our manufacturer arrangements. If you’re unsure about shipping charges for your order, please contact us.
- All large items are delivered curbside only, unless otherwise arranged in advance. If unloading requires special equipment, the customer is responsible for having a forklift or similar equipment available at delivery.
Order Processing and Shipping
- Handling Time: Orders are processed within 1–3 business days (Monday – Friday, excluding holidays).
- Shipping Time: Once shipped, delivery typically takes 5–9 business days depending on your location.
- Estimated Arrival: Your order is expected to arrive within 6–12 business days from the order date.
- Shipping Carriers: We use FedEx Ground and other trusted freight carriers for deliveries.
Order Confirmation and Tracking
- After placing an order, you will receive a confirmation email.
- Once your order ships, you will receive tracking information via email.
- If you don’t receive tracking details within six business days, please contact us at sales@indoorgolfocean.com.
Inspecting Your Delivery
- Check your items upon delivery for any visible damage. If damage is present, note it on the delivery receipt before signing.
- Report any missing or damaged items within 48 hours to ensure prompt resolution.
Lost or Damaged Shipments
- In the rare case of lost or damaged items, contact us immediately at sales@indoorgolfocean.com so we can assist you.
Order Refusal Policy
- Orders refused for reasons other than damage or shipping errors may incur a 20% restocking fee plus any applicable shipping costs.
Contact Information
- Phone: (833) 322-4837
- Email: sales@indoorgolfocean.com