Thank you for choosing Indoor Golf Deluxe! We are dedicated to providing you with high-quality products and outstanding service. If you’re not completely satisfied with your purchase, we’re here to help. Please review our policies below for refunds, returns, and order cancellations.
Order Processing & Cancellation Policies
Order Processing
Orders are processed within 1–2 business days and shipped based on product availability.
If a product is not available for immediate shipment, we will notify you with an updated timeline.
Order Cancellations
Orders can be canceled within 24 hours of placement without penalty, provided the item has not shipped.
After 24 hours, cancellations are subject to a 3% cancellation fee to cover administrative costs.
Cancellations are not allowed once an item has shipped.
Refused Deliveries
If an item is refused upon delivery for reasons other than damage or our error, the order will be subject to a 20% restocking fee.
Returns & Exchanges
Returns
Yes, we accept returns for both defective and non-defective products under the following conditions:
Return Window: Returns must be initiated within 30 days of receiving your product.
Product Condition: Items must be new, unused, and in resellable condition, with original packaging included.
Return Method: Returns must be coordinated directly with Indoor Golf Deluxe. Instructions will be provided once your return request is approved.
Exchanges
Yes, we accept exchanges for eligible products under the same conditions as returns.
Restocking Fee
A 20% restocking fee applies to all returns without exception.
This fee covers initial shipping, payment processing fees, and repackaging.
Customer Responsibility
Customers are responsible for return shipping costs unless the return is due to damage or our error.
We recommend using a reputable carrier with tracking and insurance.
Returns without prior authorization will be denied.
Refunds
Refund Amount: Your purchase price will be refunded, minus the 20% restocking fee and original shipping costs. If your order included free shipping, the actual shipping cost we covered will be deducted from your refund.
Refund Processing Time: Refunds are typically issued within 7 business days after the returned product has been inspected and approved.
Refund Method: Refunds will be credited to your original payment method.
Exceptions
Damaged or Defective Products: If your product is damaged during shipping, we will replace it free of charge. Please contact us promptly to report damages.
Warranty Issues: We will assist with manufacturer warranty claims or replacements.
Non-Returnable Items:
Custom products or made-to-order items
Clearance or sale items
Replacement parts
Products that have been used, altered, or damaged
Inspection & Refund Processing
Returns are inspected within 5–7 business days of receipt.
Refunds are processed within 7 business days after approval.
Contact Information
Email: sales@indoorgolfocean.com
Phone: (833)-322-4837
Business Hours: Monday to Sunday, 9 AM–6 PM PST